We provide the Platform and Services directly to teachers, schools, and school districts (“Partner Schools”). In doing so, Snappet usually contracts with these Partner Schools. If you are using Snappet through a Partner School that has signed an agreement with Snappet, please review that Partner School’s policies and disclosures to understand how it is sharing your data with Snappet.
2. Information Snappet Collects
Snappet collects the following information to enable users to effectively use the Services for educational purposes. Some information that we collect may identify users personally and other information may be maintained on an individual level and be linked to personally identifiable information (collectively “identifiable information”). Other information is more generic in nature. We collect identifiable information from students only where a Partner School has obtained and/or provided appropriate consent under applicable law, or a relevant legal exception applies to allow us to collect such information.
Information you provide. You provide certain information to Snappet when you choose to participate in the various activities on and through our Services, such as: registering for an account; engaging with the Services to, among other things, submit exercise responses, track progress, and post messages, comments, and ideas; taking advantage of promotions; responding to surveys; or subscribing to newsletters or other mailing lists. Generally, teachers and school administrators register student accounts, providing limited identifiable information about student users. Children may, in certain cases, register for an account themselves. Once registered, users provide information as they participate in educational lessons and exercises.
The information we collect from you generally may include: contact information such as full name and email address; username and password; class rosters; course information; course results and progress; narratives input by students, including exercise responses; responses to surveys about our Services or curricula; communications sent to us by you; your subscriptions to newsletters and services offered by us; and any other information you submit to Snappet when choosing to participate in various activities on the Services.
Device and usage information. We may automatically collect certain information about the computer or devices you use to access the Site and Platform. For example, we may collect and analyze information such as (a) IP addresses, geolocation information, unique device identifiers, browser types, browser language, operating system, hardware type, the state or country from which you accessed the Services; and (b) information related to the ways in which you interact with the Site and Services, such as: platform type, clicked items, domain names, landing pages, pages and content viewed and the order of those pages, the amount of time spent on particular pages, mouse hover including location and time spent on each area of the page, the date and time you used the Services, the frequency of your use of the Services, error logs, and other similar information.
Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar. If you choose to decline cookies, please note that you may not be able to sign in, customize, or use some of the interactive features of the Site or Services. We may also use Flash cookies. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove Flash cookies. To learn more about how to manage Flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel.
3. How Snappet Uses Your Information
We use the information collected as directed by Partner Schools for the educational purposes offered in connection with the Services.
We use your information to operate, maintain, and provide to you the features and functionality of our Site and Services, including but not limited to: providing you with our Services; processing and responding to inquiries and other communications with users in connection with providing the Services; personalizing your use of the Services; providing curricula choices or recommendations; administering surveys, studies, and interviews; alerting you to new features, special events, products and services; analyzing, evaluating, and improving the educational tools, features, products, and services; performing any other activities requested by a Partner School for educational purposes; enforcing the legal terms that govern your use of the Services; providing customer service support; maintaining records; maintaining the security of the Services, troubleshooting, and performing audits; investigating and protecting the rights, safety, and integrity of Snappet’s Services; complying with applicable law as well as law enforcement, legal, or regulatory process.
We may use your information to communicate with you about: our products and services in which you may be interested provided that you have not requested otherwise; our newsletters and information for which you have signed up; and non-marketing or administrative purposes (such as notifying you of major changes to the Services or for customer service purposes or communicating).
We use your information: to optimize and improve the quality of our Services; to create new features, promotions, functionality, and services such as by storing, tracking, and analyzing user preferences and trends; and to understand the usage trends of our users.
There are no ads in the Services and student data isn’t used for advertising to students or anyone else. Snappet does not, and will not, sell student data, or seek to profit from information collected from Partner Schools, teachers, students or parents. Snappet may use information collected from non-student users to provide relevant information about the Services and Snappet features to Partner Schools and parents. Information that we collect is not available to the general public.
4. When Snappet Discloses Information
Snappet discloses information at the direction of Partner Schools for educational purposes and as is required to enable users to effectively use the Services for educational purposes.
We disclose information to other users within a Partner School for educational purposes. For example, Snappet discloses a student’s exercise responses with that student’s teacher.
We disclose information to parents and legal guardians authorized by the Partner School.
We disclose information as directed or authorized by the Partner School for educational purposes or, consistent with applicable law, with the consent of a parent or legal guardian or of a student who is the applicable age of majority.
5. Access to, Modification of, and Deletion of Information
At any time, a Partner School may request to access, review, or correct identifiable information held by Snappet in its Platform. Snappet will use commercially reasonable efforts to process such requests.
At any time, a Partner School may request the deletion of identifiable information held by Snappet in its Platform. In response to such requests, Snappet will use commercially reasonable efforts to delete, anonymize, and/or de-identify identifiable information in a commercially reasonable amount of time under applicable laws, unless we otherwise have consent to retain such information or are required to retain such information to comply with our legal obligations or law enforcement, resolve disputes, or enforce our agreements.
Snappet will delete, anonymize, and/or de-de-identify identifiable information within a commercially reasonable amount of time when it is no longer needed for an authorized educational purposes, unless we otherwise have consent to retain such information or are required to retain such information to comply with our legal obligations or law enforcement, resolve disputes, or enforce our agreements. Snappet retains the right to delete information in its sole discretion at any time.
Snappet will transfer information when requested by a Partner School. Such transfers will occur in a commercially reasonable amount of time and in compliance with applicable law.
Parents, guardians, and students who are the applicable age of majority may request access to, correction of, deletion of, or transfer of identifiable information in Snappet’s Platform by contacting the appropriate official at the student’s school or school district and asking them to collaborate with Snappet to carry out the appropriate action. The Partner School may either make the change themselves or submit the request to Snappet by emailing firstname.lastname@example.org. We will use commercially reasonable efforts to process such requests in a timely manner in accordance with applicable law.
6. Security of Information
Snappet uses physical, technical, and administrative measures to help protect identifiable information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We maintain controls to restrict access to identifiable information to our employees, agents, partners, and service providers who require such access to perform their assigned duties. We provide training to our personnel authorized to access identifiable information. These safeguards vary depending on the sensitivity of the information at issue and the current state of technology. We also require partners and third-party service providers to employ data protection and security protocols.
Snappet is committed to preventing unauthorized access to our systems and data, and will investigate any such incidents. In the event of a breach of identifiable information, Snappet will comply with all relevant breach laws, including applicable requirements to provide notification to Partner Schools, users, affected parents, and/or legal guardians.
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