3. How Snappet Uses Your Information
We use the information collected as directed by Partner Schools or as specified in the user agreement (in case of Supplemental usage of the Platform) for the educational purposes offered in connection with the Services.
We use your information to operate, maintain, and provide to you the features and functionality of our Site and Services, including but not limited to: providing you with our Services; processing and responding to inquiries and other communications with users in connection with providing the Services; personalizing your use of the Services; providing curricula choices or recommendations; administering surveys, studies, and interviews; alerting you to new features, special events, products and services; analyzing, evaluating, and improving the educational tools, features, products, and services; performing any other activities requested by a Customer for educational purposes; enforcing the legal terms that govern your use of the Services; providing customer service support; maintaining records; maintaining the security of the Services, troubleshooting, and performing audits; investigating and protecting the rights, safety, and integrity of Snappet’s Services; complying with applicable law as well as law enforcement, legal, or regulatory process.
We may use your information to communicate with you about: our products and services in which you may be interested provided that you have not requested otherwise; our newsletters and information for which you have signed up; and non-marketing or administrative purposes (such as notifying you of major changes to the Services or for customer service purposes or communicating).
We use your information: to optimize and improve the quality of our Services; to create new features, promotions, functionality, and services such as by storing, tracking, and analyzing user preferences and trends; and to understand the usage trends of our users.
There are no ads in the Services and student data isn’t used for advertising to students or anyone else. Snappet does not, and will not, sell student data, or seek to profit from information collected from Partner Schools, teachers, students or parents. Snappet may use information collected from non-student users to provide relevant information about the Services and Snappet features to Customers and parents. Information that we collect is not available to the general public.
4. When Snappet Discloses Information
Snappet discloses information at the direction of Customers for educational purposes and as is required to enable users to effectively use the Services for educational purposes.
We disclose information to other users within a Customer’s school for educational purposes. For example, Snappet discloses a student’s exercise responses with that student’s teacher.
We disclose information to parents and legal guardians authorized by the Customer.
We disclose information as directed or authorized by the Customer for educational purposes or, consistent with applicable law, with the consent of a parent or legal guardian or of a student who is the applicable age of majority.
5. Access to, Modification of, and Deletion of Information
At any time, a Customer may request to access, review, or correct identifiable information held by Snappet in its Platform. Snappet will use commercially reasonable efforts to process such requests.
At any time, a Customer may request the deletion of identifiable information held by Snappet in its Platform. In response to such requests, Snappet will use commercially reasonable efforts to delete, anonymize, and/or de-identify identifiable information in a commercially reasonable amount of time under applicable laws, unless we otherwise have consent to retain such information or are required to retain such information to comply with our legal obligations or law enforcement, resolve disputes, or enforce our agreements.
Snappet will delete, anonymize, and/or de-de-identify identifiable information within a commercially reasonable amount of time when it is no longer needed for an authorized educational purposes, unless we otherwise have consent to retain such information or are required to retain such information to comply with our legal obligations or law enforcement, resolve disputes, or enforce our agreements. Snappet retains the right to delete information in its sole discretion at any time.
If using the Platform as a Supplemental Service, no identifiable information is collected from students (see explanation in paragraph 2.2). These anonymous learning results are stored for a maximum of one day per student account, every night the anonymous student accounts are deleted: this means that in the Supplemental Service, teachers cannot see learning results from previous days and students start with a new account every day.
Snappet will transfer information when requested by a Customer. Such transfers will occur in a commercially reasonable amount of time and in compliance with applicable law.
Parents, guardians, and students who are the applicable age of majority may request access to, correction of, deletion of, or transfer of identifiable information in Snappet’s Platform by contacting the appropriate official at the student’s school or school district and asking them to collaborate with Snappet to carry out the appropriate action. The Customer may either make the change themselves or submit the request to Snappet by emailing email@example.com. We will use commercially reasonable efforts to process such requests in a timely manner in accordance with applicable law.
6. Security of Information
Snappet uses physical, technical, and administrative measures to help protect identifiable information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We maintain controls to restrict access to identifiable information to our employees, agents, partners, and service providers who require such access to perform their assigned duties. We provide training to our personnel authorized to access identifiable information. These safeguards vary depending on the sensitivity of the information at issue and the current state of technology. We also require partners and third-party service providers to employ data protection and security protocols.
Snappet is committed to preventing unauthorized access to our systems and data, and will investigate any such incidents. In the event of a breach of identifiable information, Snappet will comply with all relevant breach laws, including applicable requirements to provide notification to Partner Schools, users, affected parents, and/or legal guardians.
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